Privacy Policy
Last updated: March 23, 2026
Introduction
Furry Health LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our pet health management application and services.
Information We Collect
Personal Information
We may collect personal information including:
- Name, email address, phone number
- Billing information for premium services
- Physical address for location-based services
- Profile information and preferences
Pet Information
We collect information about your pets including:
- Pet names, species, breed, age, and gender
- Health records and medical history
- Weight and activity data
- Photos and videos of your pets
- Dietary preferences and restrictions
Automatically Collected Information
We automatically collect certain technical information:
- Device information and usage data
- IP address and location data
- App usage patterns and interactions
- Cookies and similar tracking technologies
AI-Powered Features and Data Processing
Furry Health uses artificial intelligence to power several features including the AI Health Chat, Lab Results Explainer, Triage Helper, Symptom Checker, Meal Planner, Risk Spotter, Drug Interaction Check, and Cross-Signal Monitor.
How AI processes your data
- When you use an AI-powered feature, relevant information (such as your pet's species, breed, age, weight, health conditions, medications, and the specific question or data you provide) is sent to our AI service providers for processing.
- AI responses are generated in real-time and are not stored by our AI providers beyond the immediate request.
- We may store AI-generated outputs in your account to provide continuity and improve your experience.
Our AI service providers
The following named third-party AI providers receive pet data when you use AI features. App Store Connect privacy declarations match this list verbatim.
OpenAI (GPT-4o) — General reasoning, chat, meal planning
Used for:
- Triage assessment and symptom checker
- AI Health Chat with pet context
- AI Meal Planner
- Dental scan reports
- Medication safety review (rx_review)
Data sent:
- Pet name, species, breed, age, weight
- Symptoms you describe
- Recent health history and medications
- Dental images you upload
Anthropic (Claude Sonnet 4.5) — Long-form analysis, SOAP note generation
Used for:
- Lab result interpretation
- Monthly Health Briefs
- Pre-visit summaries and risk assessment
- Genetic counseling for breed-specific risks
- SOAP note generation (vet tier)
Data sent:
- Pet name, species, breed, age, weight
- Lab values and reference ranges
- Recent health history and medications
- Symptoms you describe
Google (Gemini 2.5 Pro / 2.5 Flash) — Multimodal analysis (dental images, X-rays)
Used for:
- Image analysis (dental scans, food labels)
- Radiology pre-screen of X-ray uploads
- Drug interaction analysis
- Cross-signal monitoring
- Structured clinical documentation
Data sent:
- Pet name, species, breed, age, weight
- Dental and radiology images you upload
- Food label photos
- Recent health history and medications
Perplexity (Sonar Pro) — Up-to-date veterinary research lookups
Used for:
- Real-time food and recall research
- Up-to-date condition and treatment overviews
- Veterinary research lookups with citations
- Partnership and vendor due diligence (org tiers)
Data sent:
- Pet species and breed
- Product names and ingredients you scan
- Health topics you research
We never send:
- Your name, email address, or postal address
- Payment information (handled exclusively by Stripe)
- Authentication tokens or session credentials
Important limitations
- AI-generated content is for educational and informational purposes only
- AI features do not diagnose, treat, cure, or prevent any disease
- AI outputs should never replace professional veterinary advice
- We recommend consulting a licensed veterinarian for all health decisions regarding your pet
You can opt out of AI features at any time by not using them. Core features like health tracking, food scanning (ingredient database lookup), and vet marketplace browsing do not require AI processing.
How We Use Your Information
We use your information to:
- Provide and maintain our services
- Personalize your experience and recommendations
- Process payments and manage subscriptions
- Send notifications and reminders
- Improve our products and services
- Communicate with you about your account
- Analyze usage patterns to optimize performance
Information Sharing
We may share your information with:
- Veterinary clinics for appointment scheduling
- Payment processors for transaction processing
- Service providers who help operate our platform
- Law enforcement when required by law
- Third parties with your explicit consent
Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate information
- Delete your account and data
- Opt-out of marketing communications
- Request a copy of your data
- Restrict processing of your information
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: founder@myfurryhealth.com
This Privacy Policy is effective as of March 23, 2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be effective upon posting.